Following are questions we often hear from folks thinking about adding a listing on FishDigs and our best attempt at a helpful answer for each.
Q: How does FishDigs build trust among its members?
A: We build trust by using several methods to help establish the real-life identity of both Guests and Hosts. We prompt new members to: 1) upload a current photo of theselves, 2) upload a cropped section of a photo ID, 3) connect via a social media account such as FaceBook, and 4) add an email address and phone number which we verify individually. This information is then added to a user profile page that other users can visit and review. Both Hosts and Guests find this information very useful when deciding whom to interact with on FishDigs.
Q: How does FishDigs protect me from damage?
A: We protect our Hosts from damage in two important ways: 1) we require Guests to sign a contract that details what they are responsible for throughout the time of their stay, and 2) we retain each Guest’s credit card info after check-in to ensure that any damage to the property can be remedied promptly. It’s worth noting that damage claims are rare and average related payouts are very modest.
Q: How does the messaging system work?
A: The private message feature can be found on each listing page under the listing name. It is the only way for Guests and Hosts to get in touch with one another to iron out details prior to a booking. Our messaging system allows one-on-one communication between Hosts and Guests and keeps contact information private until there is a confirmed reservation. Using the messaging system adds another degree of safety for both parties by keeping communications within the FishDigs environment.
Q: Can I write a review after a guest stay?
A: Yes. You can offer a review on a specific guest by going to their profile page.
Q: How much will it cost me to list my rental?
A: It is entirely FREE to list your rental with FishDigs. We charge Hosts a 3% service fee for each new booking to process the payment and market their space to anglers worldwide.
Q: Are there any additional Host fees?
A: No. The only exception to the 3% service charge is for renters who request that FishDigs manage their rental calendar and inform them when new guests will arrive, in which case FishDigs will retain 10% of each new booking fee in addition to the 3% service charge (13% total). We offer this option for those Hosts who are too busy to manage their listings or who are not comfortable within an online environment.
Q: Do I have control over the rental price?
A: Completely. We highly recommend that you check out comparable rental rates in your area, but you can set whatever nightly price you wish. If you are unsure of what to charge, feel free to contact us and we will be happy to help you arrive at a competitive rate.
Q: How do I get paid?
A: After the credit card hold is released, you will receive payment (nightly rate x number of days rented minus 3% service fee). Direct deposit payments take roughly 5-6 business days to process. NOTE: All FishDigs members must have a PayPal account so we can submit their payments online. Signing up is free and easy, and can be completed in minutes here.
Q: How do I deal with state and local rules and taxes?
A: Hosts are personally responsible for being aware of and abiding by all local ordinances and tax codes which may or may not exist in your specific area.
Q: What if I want to make my rental space unavailable during a specific timeframe?
A: To make your listing unavailable to renters during a specific timeframe, get in touch with us via contact form or call 844.434.7434 and we will block off the unavailable dates on your listing calendar. Maintaining your calendar so that it accurately reflects booked and open dates is vitally important to the success of your rental.
Q: What happens when a guest contacts you to cancel a reservation?
A: Hosts must contact FishDigs immediately after a guest cancels a reservation so we can 1) refund the guest and 2) unblock the booked dates on your calendar. If a contract is terminated at least 10 days before the check-in date, guests are eligible to receive a 100% refund. Reservations cancelled less than 10 days before the check-in date are non-refundable.
Q: How do I determine how many people my rental can accommodate?
A: To determine the total number of Guests your rental space can comfortably accommodate, the following guidelines should be used:
King Bed: 2 people
Queen Bed: 2 people
Full Bed: 2 people
Twin Bed: 1 person
Air Mattress: 1 person
Sleeper Sofa: 1 person
Sofa: 1 person
If you are not sure how many renters your space can accommodate we recommend a “less is best” approach so your guests don’t feel too crowded.
Q: What amenities am I expected to provide for customers?
A: Hosts are responsible for providing Guests with a clean living space, fresh linens and basic household amenities such as soap and toilet paper. After you add a new listing we will email you a detailed “Host Expectations” guide with general tips and advice that will make renting your space as easy and profitable as possible. If you have specific questions, feel free to contact us!
Q: How do I delete an active listing?
A: To delete a listing, log in with your Host credentials, go to “My Listings” in the user dropdown menu (top right-hand side of site), select the listing and click the “delete” button on the far right side of the entry.
Q: What is a W-9 form, and how do I find one?
A: The W-9 form is available for download here. We ask for the W-9 form for our purposes. We will issue you a 1099 at the end of the year so we can show all homeowner payouts on our tax return. (FYI, per IRS Tax Topic 415, you can rent out your space for under 14 days and it is federally tax-free! Please note that we are not tax advisors).
Q: Any tips for taking great photos of my rental?
A: Great question! Quality, colorful photos make it 2-3 times more likely that you’ll rent out your space. Here’s a quick guide to taking better photos of your rental. If you are not a shutterbug then hiring a professional photographer is a wise investment. Note: if you live in the SW Florida area we can recommend an affordable local photographer with experience capturing great interior and exterior shots.
Q: What is expected from me as a Host?
A: Just as our Guests are expected to be courteous and to leave your rental space in the condition in in which they found it, our Hosts are expected to provide friendly service and a clean environment for renters. We strongly recommend that you read this helpful blog post that outlines expectations for FishDigs Hosts.
Ready to add a rental now? If so, go to the Become a Host page and complete the online form to get started. If you have a question that is not addressed above give us a call at 844.434.7434.